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In this tutorial I will explain the process of logging in and resetting your password if you are set up on multiple Tapestry accounts with the same email address. 

 

Logging in 

Browser version 

In the browser version, when an email address is linked to more than one profile, when you type in their your details (email address and password), the system will recognise that the email address is linked to several profiles, and will give you the option to choose which account you wish to enter.

If your accounts have different passwords, you will be given the option to enter either the profile you just input the password for (1), or the other one, for which you will have to type in the corresponding password (2).

 

If the two accounts have the same password, the system will give the user the option to choose which account they would like to enter.

As you can see, having the same password and email address for more than one account should not give any trouble when logging in through the browser. 

 

App version

Please note that there are now two versions of the app for Android and iOS, the original and the new one. These respond differently if your email address is linked to multiple Tapestry accounts. 

The new version of the app allows you to choose which account you want to login after you enter your email address and password (see below screenshot) and you can use the same password for each account, though remember to set this as something strong for security reasons. This article explains how to set a secure password if you want any help with this. 

Screenshot

If you are still using the original version of the app, then this does not have the tool to recognise which account you are trying to access. If your passwords for the accounts are different then it will just log you straight into the account with the email and password without asking you which account you want to login to. 

If your passwords for the account are the same it will directly access the very last account that was created under that email address. Therefore, if you are still using the original version of the Tapestry app, you will need to have different passwords for each account. 

To download the new versions of the app, please see the links below for iOS and Android.

How to download the new iOS app

How to download the new Android app

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